Privacy Policy
Aurora Menopause & Weight Loss Specialists (“Aurora”, “we”, “us” or “our”) is committed to protecting the privacy and confidentiality of the personal and health information we hold. We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information We Collect
In providing healthcare and related services, we may collect personal and sensitive information including: your name, date of birth, address and contact details; Medicare, private health insurance and other relevant identification information; medical history, medications, allergies and other health information; referral letters, clinical correspondence and information provided by other healthcare professionals; consultation notes, diagnoses, treatment plans, prescriptions, investigation results and other clinical records; appointment, billing and payment information; and information you provide through our website, booking systems, forms, telephone, email or other communications. We only collect information that is reasonably necessary for our functions and activities and, where required, with your consent or as otherwise permitted by law.
2. How We Collect Information
We usually collect information directly from you. Where appropriate and permitted, information may also be obtained from other sources involved in your care, including your referring practitioner, general practitioner, specialists, allied health practitioners, hospitals, pathology or imaging providers, Medicare and other healthcare services.
3. Why We Collect, Use and Disclose Information
We may collect, use and disclose your personal and health information for purposes including: providing, coordinating and managing your healthcare; communicating with you about appointments and treatment; communicating with healthcare professionals involved in your care; arranging referrals, investigations, prescriptions and other healthcare services; billing, Medicare and administrative purposes; maintaining clinical and business records; quality assurance, accreditation, training and service improvement where appropriate; meeting our professional, legal and regulatory obligations; and other purposes with your consent or where permitted or required by law. We will not use health information for direct marketing without the consent required by Australian privacy law.
4. Sharing Your Information
Your information may be shared, where appropriate, with healthcare professionals and organisations involved in your care. This may include general practitioners, specialists, allied health practitioners, hospitals, pathology and imaging services, pharmacies and other healthcare providers. We may also disclose information to service providers that assist us with functions such as practice management, information technology, secure data storage, communications, appointment booking, billing and professional services, subject to appropriate privacy and confidentiality requirements. We may disclose information where you have consented, where disclosure is reasonably necessary for the provision or coordination of your healthcare, or where disclosure is otherwise authorised or required by law.
5. Storage and Security
Aurora takes reasonable steps to protect personal and health information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be held electronically and, where applicable, in physical records. We use appropriate administrative, technical and physical safeguards for the information we hold. We retain health records for the periods required by applicable legal, professional and regulatory requirements.
6. Website and Online Services
When you use our website or online services, certain technical information may be collected automatically, such as device, browser and website usage information. Our website may use cookies or similar technologies to support website functionality and understand how the website is used. Our website may also contain links to external services, including online appointment-booking services. Those external services may have their own privacy policies and information-handling practices.
7. Accessing or Correcting Your Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Some circumstances permitted by law may limit access. To request access or correction, please contact Aurora using the details below. We may need to verify your identity before processing your request.
8. Privacy Enquiries and Complaints
If you have a question or concern about how Aurora has handled your personal information, please contact us. We will consider privacy complaints and respond within a reasonable period. If you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, practices or legal obligations. The current version will be published on this website.
10. Contact Us
Aurora Menopause & Weight Loss Specialists
Appointments & enquiries: Monday to Friday, 9.00am–5.00pm AWST
Consulting Locations: Mount Medical Clinic — Suite 2, Level 2, 140 Mounts Bay Road, Perth WA 6000. Murdoch Medical Clinic — Suite 10, Level 1, 100 Murdoch Drive, Murdoch WA 6150. Shenton Park Rooms — 217 Nicholson Road, Shenton Park WA 6008.
Last updated: August 2026